How to unpack your plants

Watch our video on how to unpack your mail order plants.

How to unpack your plants

Ordering live plants

Over the years we have learnt through experience what plants need to succeed in Australian gardens. In all our magazines, in our Garden Shops and online, we present this information to help you when selecting the best plants for your garden.


With many Australian gardeners facing regular drought and hot, dry summers, perhaps the most important criteria for plant selection is a plant’s water requirement.

Ever since the 1983 drought we have determined the drought tolerance of our plants by testing them in low-water conditions in our trial gardens. That’s over 30 years of experience in selecting the best plants for Australian conditions.

We devised the ‘drip’ categories for our plants 25 years ago, so that you can have confidence with every plant we list today. 60% of our flowering garden plants are ‘one-drippers’ and 97% are either one or two drips, so if you follow our advice, you can create a beautiful garden without wasting precious water.

When your plants arrive

We’ve been growing plants and sending them Australia-wide via the post for 20 years and we’ve learned a thing or two about handling young plants, guaranteeing their success and helping you create an exceptional garden.

Plants don’t like being in a box!

They have been denied light and water while in transit, so now that they’ve reached their new home you need to place the plants in a light airy position and give them some water.

Note that some plants (herbaceous perennials) have perennial roots and annual stems that go dormant. These plants are identified with a green ‘I AM DORMANT’ label. They might have some brown leaves or no leaves at all in winter, but don’t worry, they will regenerate new stems in spring.

Download our guide to our growing symbols